Refund policy

Every Winter Bloom advent calendar is checked before it leaves us. Because the flowers are built from moulded building blocks, very small variations in colour tone or finish between production batches can occur and are normal.

DAMAGED, INCORRECT OR FAULTY ORDERS

If your order arrives damaged, incorrect, or faulty, please contact us at info.winterbloom@gmail.com within 30 days of delivery with your order number and photos of the issue. Once reviewed, we will send a replacement or issue a refund if the claim is approved.

If a box is missing pieces, please email us with your order number and the number of the box concerned and we will post the missing pieces to you free of charge.

CHANGED YOUR MIND

If you are a customer in the UK or the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to return the item to us. The calendar must be returned complete and unused, with all 24 boxes unopened and in their original packaging. Return postage for a change-of-mind return is paid by you. Once the return arrives with us and has been checked, we will refund you within 14 days.

Because the calendar is a countdown product, we cannot accept a change-of-mind return once any of the 24 boxes has been opened.

LOST PARCELS

If your order does not arrive and is confirmed lost by the shipping carrier, we will send a replacement or issue a refund.

DELIVERY ADDRESSES

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

By placing an order, you agree to this refund policy. This policy does not affect your statutory rights.